superior cloud know-how options and repair. We want sensible, hard-working, caring, bold
expertise to maintain up with our progress and to determine higher methods to resolve new technical challenges.
This place was designed for individuals simply beginning out of their IT profession. Our aim is to
successfully practice you to advertise you as quick as doable into our Degree 1 Guide place. Most
individuals get promoted after 3-6 months.
WHAT YOU WILL DO
You’ll work on a group with different Junior Consultants to supply glorious technical help of our
cloud services. This position is designed to coach you within the expertise wanted to change into a
Degree 1 Guide. You’ll function a primary responder to requests from our shoppers and can
troubleshoot requests that you could remedy in 30 minutes or much less. As you develop within the position you’ll
tackle increasingly more difficult requests that take longer to resolve.
Your aim is to construct a robust status amongst our shoppers of efficient troubleshooting and
distinctive customer support. A lot of the help you present is completed remotely via chat, e mail,
cellphone, and remoting in. The issues you’ll remedy will look totally different each day and gives you a
broad vary of expertise in technical help.
- Present technical help to cloud servers, purposes, and managed workstations
- Drawback remedy points associated to servers, connectivity, networking, printers, purposes,
virtualization, safety and listing providers
- Guarantee a optimistic shopper expertise and excessive shopper satisfaction
- Operate as a primary responder to new tickets or calls on shopper’s technical points.
- Restrict troubleshooting to 30 minutes so as to present fast response to repeatedly incoming
- Help in growing documentation, knowledgebase and greatest observe guides
- Talk extremely technical data to each technical and non-technical customers
- Escalate your shopper request upward should you can’t remedy it
Required Information and Expertise
- You’re keen on know-how and serving to others use it
- You’re wonderful at troubleshooting issues
- You possibly can put on many hats and shortly shift gears from one form of drawback to the subsequent
- You possibly can simply talk tech to non-technical individuals with a tender contact
- You may have expertise in customer support and may keep calm and picked up beneath strain
- You’re self-driven and completely like to be taught
- You’re gifted at managing expectations and your time
- You’re keen on collaborating throughout groups and are personable, useful, and extremely detailed
- You may have at all times been the go to individual for laptop questions in your loved ones or amongst your
- You may have constructed your personal laptop and have explored studying extra about IT in your free time
- You’re pursuing certifications and/or have just lately completed your IT diploma
- Highschool diploma or GED, faculty diploma most well-liked
- Informal work atmosphere, little to no heavy lifting.